Privacy policy

PRIVACY POLICY

Last Updated: 9 August 2026

HiddenDeals ("HiddenDeals", "we", "us", or "our") operates the website hiddendeals.store (the "Website" or "Site").

This Privacy Policy explains how we collect, use, process, store, disclose and protect your personal information when you visit our Website, browse our products, create an account, place an order, make a payment, contact us, or otherwise interact with our services.

By using our Website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Business Name: HiddenDeals

Website: hiddendeals.store

Country of Operation: India

Email: nikhil0990@zohomail.in

Phone / WhatsApp: +91 8329745841

Business Address:

Sukhsagar Nagar, Opp. New Gaytri Traders,
Katraj, Pune – 411046,
Maharashtra, India

For privacy-related questions, requests, complaints or concerns, you may contact us using the details above.

2. INFORMATION WE COLLECT

When you visit or use our Website, we may collect information necessary to operate our online store, process orders and provide our services.

The information we may collect includes:

Personal Information

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • Customer account information, where applicable
  • Information provided to customer support
  • Feedback, reviews and other information voluntarily provided by you

Order Information

  • Products purchased
  • Product quantities
  • Order number
  • Order value
  • Order date
  • Delivery information
  • Return/refund information
  • Transaction-related information

Payment Information

When you make a payment, payment-related information may be processed by our payment service provider, Razorpay.

Depending on your selected payment method, this may include information relating to:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Wallets
  • Other supported payment methods

HiddenDeals does not generally store complete credit or debit card numbers on its own systems.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit our Website, certain information may be collected automatically through cookies, Shopify technologies, log files and similar technologies.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language preferences
  • Time zone
  • Approximate location information
  • Pages visited
  • Products viewed
  • Search terms
  • Links clicked
  • Website interactions
  • Referring website or source
  • Date and time of your visit
  • Information about how you interact with our Website

This information may be used to operate, secure, maintain and improve our Website.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Order Processing

To:

  • Process and confirm orders
  • Process payments
  • Generate invoices
  • Arrange shipment and delivery
  • Provide order confirmations
  • Provide tracking information
  • Process returns and refunds
  • Process replacements
  • Provide after-sales support

Customer Support

To:

  • Respond to customer enquiries
  • Resolve complaints
  • Provide product information
  • Handle returns and refunds
  • Communicate with customers regarding orders

Website Operations

To:

  • Operate our Website
  • Maintain website security
  • Detect unauthorized activity
  • Prevent fraud
  • Diagnose technical problems
  • Improve website performance
  • Improve our products and services

Analytics and Improvement

To understand:

  • How customers use our Website
  • Which products are viewed
  • Which products are purchased
  • Which pages receive traffic
  • How customers interact with our Website
  • How our services can be improved

Marketing

Where permitted by applicable law and subject to applicable consent or preferences, we may use customer information to send:

  • Offers
  • Discounts
  • New product announcements
  • Promotional communications
  • Marketing emails
  • SMS
  • WhatsApp messages

You may opt out of promotional communications at any time.

5. SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store, process orders, provide checkout functionality and deliver our ecommerce services.

Shopify may process personal information in connection with the operation of our Website and services.

Shopify's privacy practices are governed by its applicable privacy policy.

You can learn more about Shopify's privacy practices through Shopify's official privacy policy.

6. SHOPIFY NETWORK INTELLIGENCE

Our store currently has Shopify Network Intelligence enabled.

Shopify may use customer information together with other Shopify data to help improve Shopify products and services, advertising targeting and personalization, as described in Shopify's applicable terms and privacy documentation.

This may involve the processing of information relating to customer interactions with our store.

Shopify states that information used through Shopify Network Intelligence is used within Shopify's services and is subject to Shopify's applicable privacy and security practices.

We do not independently control Shopify's processing of information within Shopify Network Intelligence.

For more information, customers may review Shopify's applicable privacy and additional services terms.

7. PAYMENT PROCESSING – RAZORPAY

HiddenDeals uses Razorpay as a third-party payment gateway to process online payments.

Razorpay may process payment and transaction information required to complete your payment.

Depending on the payment method selected, this may include information relating to:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Wallets
  • Other supported payment methods

HiddenDeals does not generally store complete credit or debit card numbers on its own systems.

Payment information is processed by Razorpay through its payment infrastructure and security measures.

Razorpay may process personal and payment information in accordance with its applicable privacy policy, terms and security practices.

8. SHIPPING, DELIVERY AND ORDER FULFILMENT

To fulfil and deliver orders, we may share necessary customer information with our shipping, courier, logistics and fulfilment partners.

Information may include:

  • Customer name
  • Mobile number
  • Email address
  • Shipping address
  • Order number
  • Product/order information
  • Delivery-related information

This information may be used for:

  • Order fulfilment
  • Shipment creation
  • Delivery
  • Delivery notifications
  • Tracking
  • Customer communication
  • Returns
  • Replacements

9. THIRD-PARTY ECOMMERCE AND FULFILMENT SERVICES

HiddenDeals may use third-party applications and service providers to operate our ecommerce business.

These may include services used for:

  • Product management
  • Order processing
  • Product synchronization
  • Inventory management
  • Dropshipping/fulfilment
  • Shipping
  • Customer communication
  • Data management
  • Website functionality

Currently, our Shopify store includes applications such as Wukusy – Indian Dropshipping, Messaging, dd_sync_06 and Matrixify.

These applications may process information necessary to provide the services for which they are installed.

The amount and type of information processed by each application may depend on the functionality enabled on our store.

Third-party applications may have their own privacy policies and terms, and we recommend reviewing those policies where applicable.

10. SHARING OF PERSONAL INFORMATION

We do not sell your personal information as a standalone product.

We may share personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

Shopify

For:

  • Website hosting
  • Checkout
  • Ecommerce functionality
  • Order processing
  • Customer privacy functions
  • Website security
  • Related Shopify services

Razorpay

For:

  • Payment processing
  • Payment verification
  • Refunds
  • Transaction processing

Courier and Delivery Partners

For:

  • Shipping
  • Delivery
  • Tracking
  • Returns
  • Replacements

Dropshipping and Fulfilment Partners

Where applicable, information necessary to fulfil and ship your order may be shared with the relevant fulfilment or dropshipping service provider.

Technology and Application Providers

For:

  • Website functionality
  • Product synchronization
  • Customer communication
  • Data management
  • Analytics
  • Security
  • Business operations

Government and Legal Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, legal process or governmental request.

We may also disclose information where reasonably necessary to:

  • Prevent fraud
  • Protect customers
  • Protect our Website
  • Protect our legal rights
  • Investigate suspected unlawful activity
  • Enforce our policies
  • Resolve disputes

11. COOKIES AND SIMILAR TECHNOLOGIES

Our Website uses cookies and similar technologies.

Cookies may be used to:

  • Keep your shopping cart functioning
  • Maintain checkout functionality
  • Remember preferences
  • Maintain website security
  • Improve website functionality
  • Understand website usage
  • Improve website performance
  • Support relevant marketing or advertising functionality where applicable

Cookies may include:

Essential Cookies

These are necessary for core Website functions including:

  • Shopping cart
  • Checkout
  • Login
  • Security
  • Website functionality

Preference Cookies

These may remember certain customer preferences.

Analytics Cookies

These may help us understand how customers use our Website.

Marketing Cookies

Where applicable, these may be used to measure advertising and marketing performance.

Shopify may automatically use certain cookies and technologies necessary to operate the store.

You may also be able to control certain cookies through your browser settings and available Shopify privacy controls.

Disabling certain cookies may affect the functionality of the Website.

12. CUSTOMER COMMUNICATIONS

We may contact customers using the contact information provided during checkout, account creation or customer support interactions.

Transactional Communications

We may send:

  • Order confirmations
  • Payment confirmations
  • Order status updates
  • Shipping confirmations
  • Tracking information
  • Delivery notifications
  • Return information
  • Refund information
  • Replacement information
  • Customer service communications
  • Important account or security notifications

These communications may be necessary to provide our services.

Promotional Communications

Where permitted by applicable law and subject to applicable consent/preferences, we may send:

  • Discounts
  • Special offers
  • New product announcements
  • Promotional messages
  • Marketing emails
  • SMS
  • WhatsApp messages

Customers may opt out of promotional communications at any time.

13. EMAIL AND SMS MARKETING

Our Shopify checkout may allow customers to provide their marketing preferences.

Where a customer chooses to receive marketing communications, we may use their contact information to send promotional communications.

Customers may unsubscribe from promotional emails using the unsubscribe option included in the relevant message.

Customers may also contact us directly to request removal from promotional communications.

Opting out of marketing communications does not prevent us from sending essential transactional messages relating to an existing order.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for:

  • Order fulfilment
  • Customer support
  • Returns and refunds
  • Transaction records
  • Accounting and tax requirements
  • Fraud prevention
  • Dispute resolution
  • Legal compliance
  • Business record keeping

When personal information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal and regulatory requirements.

15. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

Our third-party service providers may maintain their own security controls for information they process.

Payment information is processed through third-party payment service providers such as Razorpay.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

While we take reasonable measures to protect your information, we cannot guarantee absolute security.

16. DATA STORAGE AND PROCESSING LOCATION

Our Shopify store currently indicates that certain Shopify data and services may be hosted or stored in the United States.

Some of our third-party service providers may also process information outside India.

Where personal information is processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate contractual and security requirements.

17. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request information about personal data processed about you
  • Request correction of inaccurate information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Request information regarding processing of your personal data
  • Raise a privacy-related complaint
  • Exercise other rights available under applicable law

To make a privacy request, please contact us.

Email: nikhil0990@zohomail.in

Phone / WhatsApp: +91 8329745841

We may need to verify your identity before processing certain requests to protect customer information and prevent unauthorized requests.

18. WITHDRAWING MARKETING CONSENT

Customers who no longer wish to receive promotional communications may:

  • Use the unsubscribe option in promotional emails
  • Contact us by email
  • Contact us through WhatsApp
  • Contact our customer support
  • Follow opt-out instructions included in promotional messages

Please note that opting out of marketing communications does not necessarily stop transactional communications relating to your orders.

19. CHILDREN'S PRIVACY

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

We will take reasonable steps to review and address the matter as appropriate.

20. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, applications or services.

These third parties may have their own privacy policies and terms.

HiddenDeals is not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

21. FRAUD PREVENTION

We may use customer and transaction information to detect, investigate and prevent:

  • Fraudulent transactions
  • Payment fraud
  • Unauthorized activity
  • Suspicious orders
  • Abuse of promotions
  • Identity misuse
  • Other unlawful or harmful activities

Where reasonably necessary, we may share relevant information with payment providers, shipping partners, service providers, fraud prevention providers or law enforcement authorities.

22. INTERNATIONAL DATA PROCESSING

Some of our service providers, technology providers, payment providers, fulfilment providers or other business partners may process personal information outside India.

Where applicable, we will take reasonable steps to ensure that personal information receives appropriate protection and is processed in accordance with applicable legal requirements.

23. BUSINESS TRANSFERS

If HiddenDeals is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

We will take reasonable steps to ensure that personal information continues to receive appropriate protection.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business
  • Changes in our services
  • Changes in technology
  • Changes in data practices
  • Changes in applicable laws
  • Changes in third-party services

When changes are made, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage customers to review this Privacy Policy periodically.

25. PRIVACY COMPLAINTS

If you have a question, concern, complaint or request regarding our handling of personal information, please contact us first.

Privacy / Customer Support

HiddenDeals

Email: nikhil0990@zohomail.in

Phone / WhatsApp: +91 8329745841

Business Address:

Sukhsagar Nagar, Opp. New Gaytri Traders,
Katraj, Pune – 411046,
Maharashtra, India

We will review and respond to privacy-related complaints and requests in accordance with applicable law.

26. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact:

HiddenDeals

Website: hiddendeals.store

Email: nikhil0990@zohomail.in

Phone / WhatsApp: +91 8329745841

Business Address:
Sukhsagar Nagar, Opp. New Gaytri Traders,
Katraj, Pune – 411046,
Maharashtra, India

LAST UPDATED

9 August 2026